Frequently Asked Questions
Everything you need to know about shopping with Sous Chef UK
What are your delivery options and timeframes?
We offer standard delivery (3-5 business days) and express next-day delivery for orders placed before 2 PM. Free standard shipping is available on all UK orders over £50.
How can I return an item if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to receive a return authorization and instructions.
Do you ship internationally?
Currently, we specialize in serving the UK market. We do not offer international shipping at this time, but we are looking to expand our reach in the near future.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty against defects. Please keep your order confirmation as proof of purchase.